Support

If you are having trouble getting DWR working we ask that you please follow the steps below to find a resolution - Thank you!
  1. Step 1: Site resources - You can use our site search or look at the following pages which we recommend pages:
    1. On the Solving Common Problems/Troubleshooting page we outline several of the more common issues encountered while using DWR and how to troubleshoot other problems you may encounter.
    2. The Getting Started guide explains how to configure and start to use DWR.
    3. For answers to some of the most common questions we receive see the Answers to Common Questions page.
  2. Step 2: Mailing list search - Search the mailing list to see if someone has had a similar problem.
  3. Step 3: Search JIRA - Search our bug tracking system for an issue that may be related to the issue you are experiencing.
  4. Step 4: Ask the mailing list - If a search of our mailing lists did not help, submit a question to the list. You can find mailing list information here.
  5. Step 5: File a bug report - NOTE THAT YOUR TICKET WILL BE CLOSED IMMEDIATELY IF YOU HAVE NOT PERFORMED THE STEPS ABOVE.

Mailing lists

The DWR mailing lists are hosted by java.net. You can join Java.net by registering here, and then you can subscribe. However, you should not need to subscribe (although it is recommended) to take part - web interfaces are available. If you do not subscribe keep in mind that the lists are moderated for non-subscribers. This means that before your message is distributed to the list it will be delayed until we have accepted it.

Please see java.net's help page if you need assistance subscribing/unsubscribing to or sending an email to one of our lists.

DWR-Users Mailing List

The users mailing list is where the vast majority of discussions about DWR take place. If you have a general question or are encountering a problem using DWR this is the mailing list you should use.

Before sending a message to the list please make sure you:
  1. Followed the steps at the top of this page, and have not found a resolution.
  2. Include the version of DWR you are using.
  3. Include information you have gathered while troubleshooting your problem.

You can send email to the list directly using: [users at dwr.dev.java.net], or you can access the list on the web:

DWR-Development

This list is used for DWR developer discussions related to new features, bug fixes, etc. This list SHOULD NOT BE USED for general questions or problems using DWR (please use the users list for questions/problems!). The email address for the list is: [dev at dwr.dev.java.net], or, on the web: